This will not be your average job posting because this is not your average job.
The Product Expert team’s DNA is in creating and delivering a phenomenal customer experience. We have developed a rock solid foundation by immersing ourselves in our products and attaining unrivaled domain expertise. We are taking that infrastructure to drive the team to the next level and are looking for highly motivated individuals to contribute to our evolution.
The job starts with a strong focus on understanding every aspect of our products and is reinforced by directly helping new and existing customers get the most from our product. SpringAhead is a software company that helps thousands of companies run more efficiently. We have two product lines: an expense tracking solution, www.usetallie.com, and a time and billing solution, www.springahead.com. We provide guidance to our customers via email, chat and phone.
Over time, the job will add the following elements:
Providing technical assistance to our Sales team during key sales meetings
Assisting development in testing new product releases
Bringing new tools and processes to life that make our customer more successful
Assisting Product Marketing in understanding client issues and prioritizing them
Key job requirements:
Superior comfort with software systems
Excellent verbal and written communication skills
Enthusiasm for continuous learning
Strong desire to work with multiple teams in the company
Basic understanding of either programming or accounting
Past experience in customer success/customer satisfaction
The SpringAhead team is a diverse group. Among us is a professional guitarist, a few avid surfers, a CPA, a competitive swimmer, a Series 7 Certified Stockbroker, a design consultant, a graphic designer, an extreme skier, a professional photographer, an elementary school teacher, etc. — all of whom have a proven passion in business and in life. These apparent differences are brought together through a shared desire to apply their entrepreneurial spirits in an environment where they can quickly see tangible results. This drive and creative thinking fuel SpringAhead’s daily growth.
Are you ready for an opportunity of a lifetime? If so, shoot over your resume in PDF format to firstname.lastname@example.org. Include with it a brief description of what drives you, what you would bring to our transformation and why you want to be a part of our team.