Top 5 Tallie Expense Report Support Questions and Answers

Tallie Top 5 Support Questions-expense-report

At Tallie, our Product Expert Team spends their days listening, advising and guiding our clients. And with a 99.9% Apdex score under their belt, they successfully field numerous support questions every day. From exporting issues to implementations, the team tackles a wide variety of topics. Today, our Product Experts are here to share the most frequently asked support questions and the answers that guide our clients toward an ideal resolution.

“What’s the best way to guarantee that submitted expense reports are authorized for reimbursement?”

Create a detailed approval flow by assigning a personal supervisor, project manager or global approver. This detailed flow ensures that expenses incurred are correct and allowed. Additionally, empowering approvers to certify expense reports expeditiously through their email, will help guarantee their cooperation.

“I’ve misplaced two corporate credit card receipts from last month’s business trip. What are my options for keeping track of these charges?”

Automatically download corporate credit card transactions to account for these charges. Use a receipt match feature, which reconciles incoming receipts to downloaded transactions and keeps everything in sync. A central repository for receipts also keeps the necessary documentation on hand for billing or audit purposes.

“The IRS requires receipts for expenses above $75. What is the best way to encourage employee compliance?”

Create custom, specific policies surrounding expense report submission to raise awareness of these requirements. These policies provide alerts to expense submitters and helps them consistently adhere to these regulations.

“What is the advantage of requesting my expense submitters to add a project to their expenses?”

Project classification in expense reports increases the visibility of specific expenses, allowing your team to bill your clients accurately. For employees who frequently travel, racking up both business travel and client related expenses, adding projects to specific transactions directs these expenses to the appropriate client for billing and reimbursement of the employee.

“Why should Reimbursable and Non-Reimbursable transactions be combined on a single report?”

Tallie’s goal is to make expense reports simple, accurate and efficient. A single expense report with both reimbursable and non-reimbursable transactions achieves this goal.

Here’s how it works:

– Add reimbursable and non-reimbursable purchases into the system, organize transactions to align with company policies, and submit for approval.

– Reimbursable entries are classified in the accounting system as a check or bill. Corporate expenses are sent over as credit card charges against the appropriate registers.

Tallie’s expense software solution easily addresses these 2 transaction types when exporting and provides greater efficiency and accuracy throughout the entire expense management process.

 

Do you have a question, comment or concern for our Tallie Product Expert Team? Ask it here and they’ll be happy to help.

Reinventing SaaS Customer Service Through Product Expertise

Tallie’s Product Expert role is more than a standard SaaS customer service position, but it hasn’t always been that way. When I joined the team in 2011, we were the Customer Support team. Our primary focus was to ensure our clients always received the answers they needed, trusted our guidance, and felt appreciated as a customer. But as time went on, we realized we had the opportunity to grow and develop our team into something much greater than a traditional customer service provider.

Tallie-saas-customer-service-product-experts

Tallie’s Product Expert Team redefines what it means to provide exemplary SaaS customer service in the financial industry.

In 2012, we built on the SaaS customer service model to develop the Customer Experience umbrella. In an effort to foster collaboration with the Sales team, we executed a formalized communication strategy between teams to ensure all members had visibility into client progress. Acknowledging that our buyers were experts in their field, we wanted our expertise and customer engagement to help guide the sales process. This created a seamless transition from purchase to implementation and support.

Late in 2013, we evolved into the Product Expert team. It became clear that our team had the most amount of product knowledge within the company, and there was an opportunity to leverage that knowledge to influence all facets of the organization. Product Experts are in the unique position to welcome all new employees, regardless of department, and strengthen their knowledge of our product before launching into their new position. As a result, new members are empowered to explore a natural transition into any company department, from marketing to development and beyond. This proves to be a tremendous differentiator for Tallie.

By focusing on expertise, we were able to restructure the onboarding process for new customer service employees. For us as a team, this was incredible. Now, new members embark on a rigorous training path beginning with complete product immersion. Once through the initial training phase, our day-to-day is comprised of managing client relationships and participating in cross-functional collaboration groups with other departments.

Using an innovative SaaS customer service approach to transform the Product Expert team has proven fundamental to the growth of our company. Together, we attract new clientele and directly influence the future of our products. What’s more, the move has ignited a passion and drive that has immeasurable impact on the spirit and character of our team.