New Tier-Based Pricing Takes Effect August 1st, 2019: Making Our Pricing As Straightforward As Our Product

Hello! 

In case we haven’t met, my name is Claire Milligan and I serve as the General Manager of Tallie and Co-Chief Product Officer for the Certify/Chrome River family of brands. I started at the company in 2012, prior to the public launch of Tallie, and was part of the team that conceived of our active user pricing model “way back when.” Since then, we’ve learned a lot and it’s time for our pricing model to catch up. Today, we introduced a new tier-based pricing model for new customers and I’d like to take a moment to explain how and why we arrived at this new structure.

The new pricing model includes three tiers of functionality, based on integration: Basic Accounting, Cash Control and Cloud ERP. Each tier comes with a set number of included users for a base price. For every active user over the included number in any given month, a customer is charged an overage in arrears. We will continue to calculate active usage in the exact same way as before, registering a user as active once an expense has been created in their account. The full pricing breakout is presented below:

Pricing Model Confusion

At Tallie, our mantra is to make our product seamless and easy-to-use for all users, but it seems our pricing structure didn’t live up to this brand promise. Our previous model of having a $50 minimum that would be removed once an active usage rate exceeded $50 was cumbersome to explain. In speaking to clients and investors, I resorted to miming a graph with one arm as a minimum and the other arm showing increasing active usage eclipsing that minimum. When you find yourself using interpretive dance, it’s a clear indicator that you have missed the mark. Plus, you should see the crazy logic that has gone into generating a Tallie invoice. We pre-bill a minimum, then refund it, or just hold on to it, all depending on how many users were active in the month and whether there was a proration involved. Not seamless. Not easy-to-understand. 

First, Analyze Impact

Knowing we wanted to simplify our pricing, we underwent extensive modeling against our current database of customers to determine how to best align price points with current scales of customers using a variety of combinations of feature sets. We were on a mission to simplify, not to ratchet up prices. We wanted to make sure there wouldn’t be a significant difference in invoice amount for a customer who bought our service a month ago as if they had bought our service today. Because the new pricing model is different, the price point for an equivalent customer is rarely identical, however. This is why we have not automatically shifted any customers to our new pricing model and have no plans to do so in the future.

Unpredictable Costs

We built Tallie to be an excellent solution for businesses that prefer a streamlined, simple workflow that does not require accounting expertise for effective, scalable use. As a result, our customers tend to be on the smaller end of size, having tens or hundreds of employees, rather than thousands. However, with only a $50 minimum, any business with greater than 5 employees did not have a way to predict the cost of using Tallie from month to month, a variation that swings more wildly as companies become larger. In fact, we noticed a trend of customers asking us for a higher monthly minimum in order to lock in a predictable invoice amount. We needed a model that would allow a client to expect a flat recurring monthly charge that might vary only occasionally with seasonality or company growth.

Value-Added Integrations

In our family of brands, Tallie is the product known for plug-and-play accounting integrations, which feature Activity-Based Sync (did you see the news that we just added NetSuite to our list!?). Our Bill.com integration can support a ‘triangle sync’ configuration that keeps QuickBooks records and Bill.com records always in sync and empowers a dynamic export configuration to both systems. Our Sage Intacct integration natively supports both shared multi-entity and distributed multi-entity environments, allowing easy attribution of expenses across entities and currencies. Our NetSuite integration is well on its way to parity with the Sage Intacct integration. We believe there is an inherent value to these integrations above and beyond our standard offerings for Xero, QuickBooks Online and QuickBooks Desktop. Additionally, the need for these higher-end integrations tends to grow with the size of customer, so the model mapped very well for our customer base.

For those of you who are already customers of Tallie, you’re welcome to opt in to the new pricing model at any time after August 1, 2019. Simply visit the Billing area of your account, within the Settings pages, to view options and convert your account. Or, stick with your current model if you prefer!

For any prospects evaluating Tallie for your own use, feel free to create a Free Trial and select the pricing plan that makes the most sense for your business when you are ready to buy (some lower-level plans may not be available, depending on the integration functionality you have activated in your trial). If your business is at an even larger scale than our current tiers, a sales expert will be happy to negotiate a custom flat rate and active user overage pricing that makes sense for you. Please keep in mind our changes will go into effect August 1, 2019.

Thank you all for many happy years together and, together with our team here at Tallie, I look forward to bringing you more simplified, innovative approaches to integrated expense software in the coming years.

Thanks,
Claire Milligan
General Manager, Tallie
Co-Chief Product Officer, Certify/Chrome River

Tallie 12.4 Time & Expense Tracking Software Release Notes

The main focus of this release was continuing improvements to reduce user friction and fixing bugs in both time and expense products. Read on for more details!

New CSV Export Fields

We’ve introduced three new CSV Export fields to Tallie, including User Class Default, User Location Default, and User Department Default. These new fields will populate the CSV file with the default class, department or location mapped on the user profile instead of those mapped on the expense.

New fields in the template builder.

 

User default mappings.

Additional Enhancements & Fixes

  • New Currencies: Belarusian Ruble (BYN) , Honduran Lempira (HNL), Cuban Convertible Peso (CUC)
  • When clicking Itemize in the middle of an expense create session, we’ll copy over any existing expense data to the first itemized line so it doesn’t get lost
  • Fixed the issue where the Tallie Time project list doesn’t load past a certain point
  • Fixed the issue where Tallie Time projects were available to users who were not assigned to them
  • Fixed the Semi-monthly pay cycle issue, to ensure it does not skip a week
  • Fixed the issue where Tallie was unable to export vendor credits with class to QBO-connected Bill.com
  • Fixed the issue where approvers, permissions, and bill & pay rates do not save upon creating a new user manually
  • Fixed the issue where the Remind Approver button is disabled if the report contains itemized expenses
  • Fixed Mass Update issues, including the internal server error that comes up when removing Location, Department, and/or Manager from people and the Select All option

 

We look forward to hearing how these upgrades have made managing your time and expenses even easier. If you have any questions or comments, feel free to reach out to our Product Expert team at support@usetallie.com or by calling 888-874-1118 Ext 2.

Tallie 12.3 Time & Expense Tracking Software Release Notes

The main focus for this release has been beginning our iterative improvements to reduce user friction and fixing bugs in both time and expense products. Read on for more details!

New Help Icon in the Upper-right Corner

We strive to make Tallie an intuitive, easy-to-use product, but occasionally there are certain features, best practices and frequent asked questions that require a little bit more of an explanation. Our knowledge base houses all of the above and more.

Tallie Time & Expense Tracking Software - Help

Access the knowledge base article for the page you’re viewing by clicking the Help icon.

To make these helpful resources more accessible, we added a Help icon in the upper-right corner of every Tallie page in addition to the existing Help link in the user menu. Clicking on either one will take you directly to the support article of the page you’re currently viewing.

Additional Enhancements & Fixes

  • New Currency: Kuwaiti Dinar (KWD)
  • Added support for time export to QuickBooks Online Essentials
  • Fixed emailed receipts remain in processing in multi-enterprise accounts
  • Fixed the issue where the option to assign Approve permission is unavailable in Mass Update
  • Fixed the erroneous, benign error “Sync could not be completed” during the initial syncs with QuickBooks Desktop
  • Fixed the instance of reports being stuck in Queued when re-exporting corporate card transactions to a bank account

 

We look forward to hearing how these upgrades have made managing your time and expenses even easier. If you have any questions or comments, feel free to reach out to our Product Expert team at support@usetallie.com or by calling 888-874-1118 Ext 2.

Tallie 12.2 Expense Report Software Release Notes

In the last few weeks, we’ve been focusing on improving the performance of our brand new time product as well as addressing high priority issues. In addition, we’re officially releasing one of our most popular beta features, Executive Assistant. Read on for more details!

Executive Assistant is now out of Beta

If there is an administrative assistant at your company who manages expense entry, coding, matching and/or submission, this feature is for you!

You can now enable the Executive Assistant functionality from the Features page in Tallie settings. Once Executive Assistant is enabled, an individual user can be given the “Access/Manage Other Accounts” permission. From there, you may assign the user a specific subset of permissions for management of others’ accounts.

Tallie Expense Report Software - Executive Assistant

Executive Assistants are able to manage specific tasks without receiving full access to the admin account.

Executive assistants are able to switch between profiles easily without needing to sign out of their personal Tallie account.

Tallie Expense Report Software - Executive Assistant

Executive Assistants can switch profiles easily in the user settings menu.

We’ve collected valuable feedback in the beta phase and fine tuned the feature in order to prepare it for wide release. Thank you to all who participated in the beta program!

Sort and Filter in Tallie Time

The sort and filter for the time product shares the same basic idea as that for expenses, with the addition of dimensions. Depending on your accounting system and company settings, the availability of certain dimensions in the sort and filter menu may vary.

Tallie Expense Report Software - Sort and Filter

To activate sort and filter, simply click Sort Time Entries By and select an option to narrow your list of time entries. Depending on your selection, you can filter the results even further, such as switching between ascending and descending order or choosing to view all time entries submitted within a specific date range.

Tallie Expense Report Software - Sort by submitted date

In addition to the Time Entry page, the sort and filter feature is also available on Approval and Export pages, giving approvers and exporters more control over how the time entries are presented to them.

Tallie Expense Report Software - Approval page sort and filter

The sort and filter functionality is available on Time Entry, Approval and Export pages.

Product Enhancements & Bug Fixes

  • Time rejection email now includes rejection reason
  • Fixed Time Entry page not loading in Safari: For optimized results in Tallie Time, please continue using Chrome during the beta phase.
  • Fixed the issue where Executive Assistant’s active dates are not honored
  • Fixed the issue where Executive Assistant settings show “Track Time” in expense-only enterprises
  • Made sure we handle processing of non-standard PDF files more gracefully so they don’t slow down general receipt processing speeds
  • Made sure we only validate for projects and classes when exporting to QuickBooks
  • Made sure auto-import for credit card statement upload skips payments
  • Fixed the issue where Approver tab is missing in newly-created resold accounts

We look forward to hearing how these upgrades have made managing your time and expenses even easier. If you have any questions or comments, feel free to reach out to our Product Expert team at support@usetallie.com or by calling 888-874-1118 Ext 2.

Enhanced Corporate Card Control: Tallie Expense Reports Software 11.3 Release Notes

Here at Tallie, we understand that credit card transaction management is mission-critical for your expense report software. Our goal is to provide the most reliable credit card options among all the expense tracking products on the market, and streamline the processes for significant time savings. In this release, we are introducing our “Bank Data Delivery” credit card import experience for Visa and American Express. Additionally, we added the ability to export corporate card expenses to bank accounts in QuickBooks.

Bank Data Delivery Credit Card Feeds

At Tallie, we take pride on the award-winning integrations we’ve built from the ground up. In order to support an even wider range of financial institutions and provide comprehensive in-house support for credit cards, we implemented our newest credit card integration, Bank Data Delivery. Bank Data Delivery is the fourth credit card transaction import method we provide, which will coexist with credit card aggregator, statement upload, and Direct Connect (OFX). Because it requires an agreement with your bank, to initiate a Bank Data Delivery connection admins must contact a Product Expert, who will enable the feature, walk you through the setup and ensure a successful data delivery from your bank.

Tallie Expense Report Software - Bank Data Delivery Credit Card Feeds

Bank Data Delivery supports corporate card sub-accounts from Visa and American Express. New sub-account shows up automatically when the bank sends transactions attributed to it.

Bank Data Delivery is optimal for businesses with commercial cards that need support for tens to hundreds of corporate card sub-accounts. Once a profile setup has been completed, the credit card feed will appear like a normal feed as our current connection methods. Similar to the functionality when a new account is detected by our aggregator or PEX, when the bank sends transactions attributed to a new sub-account, it will show up on the Credit Cards page automatically.

At this time, Visa and American Express are fully supported. We plan to roll out Bank Data Delivery to MasterCard in early 2017. See our KB article for more details.

Export Corporate Card Transactions to Bank Accounts in QuickBooks

Admins who use Tallie to track debit card and/or bank account transactions (or use our PEX Card integration) can now export to QBD bank accounts! QBO users have had this functionality for a while and now QBD users can do the same.

To use this feature, simply map the corporate card to a bank account on Manage Lists > Company Cards page, and export per usual. Non-reimbursable charge export generates a check, while non-reimbursable credit export generates a deposit. Note that both charge and credit are exported to the specific, individual account mapped to the account on the Company Cards page. This feature also honors export settings including “Send merchant name to accounting” and custom payment memo.

Tallie Expense Report Software - Export Corporate Card Transactions to Bank Accounts in QuickBooks

Non-reimbursable charges are exported to the Bank account mapped to the company card.

 

Tallie Expense Report Software - Export Corporate Card Transactions to Bank Accounts in QuickBooks

Non-reimbursable credits are exported as deposits to the Bank account mapped to the Company Card. The “Received From” field contains the merchant name.

New Version of TallieConnect for QuickBooks Desktop Users

We have updated our QuickBooks Desktop sync tool TallieConnect to version 11.1.30. This version addresses the export duplication issues for customers in hosted environment and has been fully tested for QB 2017 compatibility.

Tallie Expense Report Software - TallieConnect Wrong File Detection

Warning when the selected QuickBooks file is not the same as the previously-synced file for the logged-in enterprise.

For admins who manage multiple Tallie accounts, we also made it harder to sync the wrong QB file by displaying a warning when the selected file to sync is different from the previously-synced one.

Tallie Expense Report Software - New TallieConnect Settings

New Settings menu: Ability to allow background syncing and turn off notifications.

Additionally, we made some changes to improve user experience, including the ability to suppress notifications and sounds in Settings, ability to allow TallieConnect to do background syncing, which will prevent QuickBooks from opening a secondary window when the correct file is already open in the primary window, and display a notification when Tallie is in maintenance mode. Download and install the latest version now to take full advantage of TallieConnect!

Additional Enhancements & Fixes

  • Sync Settings: Ask a Product Expert about configurable sync restrictions and the ability to suppress billable flag on export. (Only available to be configured by a Product Expert)
  • New Currency: Tunisian Dinar (TND)
  • CSV Export Template: We have added two additional Tallie Field options for Custom Export Date.
  • Intacct Multi-Entity: Ability to mass update “Export expenses to” in People list
  • Fixed additional approvers disappearing or not saving issue.
  • Fixed various QB export issues, including erroneous error “Merchant name already exists,” not billable expenses with project info being exported as billable, and various incidents of reports being stuck in Queued.
  • Fixed Analytics page fails to load when sorted by Merchant.

Happy holidays from Tallie!

We love your feedback, because it helps us improve the experience for everyone. Let us know how these updates help your workflow. Reach out to our Product Expert team at support@usetallie.com or by calling 888-874-1118 Ext 2.

The Fastest Expense Coding You’ve Ever Seen: Tallie 11.2 Expense Report Software Release Notes Featuring Spreadsheet View

We’ve been working on a new feature on the Purchases page for the past few months and we’re excited to unveil it in this release — the Purchases Page Spreadsheet view! Built with usability and efficiency in mind, the Spreadsheet view is the easiest-to-edit view on the Purchases page thus far. In addition, we implemented notifications to approvers when reports have been unsubmitted, added support for export as draft to Intacct, and addressed a variety of export issues that were raised since the last release. Read on for more details!

Purchases Page Spreadsheet View

The much-anticipated Spreadsheet view is now live! In the upper-right corner of the Purchases page, you can now switch between the Tallie signature tile view, the table view, and the latest Spreadsheet view. The Spreadsheet view is designed to provide power users a way to rapidly code and edit expenses by incorporating tab and return commands to navigate between cells. By displaying all expense details in individual cells, the Spreadsheet view also offers enhanced visibility.

Tallie Expense Report Software - Purchases Page Spreadsheet View

The Purchases Page Spreadsheet View features in-line edit and tab and return commands to navigate between cells.

Similar to Microsoft Excel, hitting the Return/Enter key saves the current cell’s content and navigates to the cell below, and the Tab key moves the cursor to the cell on the right after saving the current cell’s content. The Tab and Return magic doesn’t end here. Holding down the shift key and hitting Return saves the current cell’s content and takes you to the cell above it, while Shift + Tab saves the current cell before moving the cursor to the cell on the left. Just like Tile and Table views, use the category icons to select a few expenses. Once these expenses are selected, you may choose to edit all, delete all or start a report with the selected expenses.

We released Spreadsheet as a beta feature as we continue to fine-tune it, and we’re excited to hear your feedback and suggestions if you have any! Please note at this time Spreadsheet view is not supported in Firefox or IE browsers (including Edge).

Export Expense Reports as Draft to Intacct

The majority of our Intacct customers rely on Tallie to handle their approval process for expenses prior to export to Intacct. However, some of you have requested additional flexibility to allow for later approval processes in Intacct after export from Tallie. In order to serve your needs, we now offer export to both the Accounts Payable module (bills) and Time & Expense module (expense reports) in Draft state, in addition to the already-supported Approved state. Please note that a manual process is required in Intacct to mark these Draft bills and expense reports as Approved prior to payment.

Tallie Expense Report Software - Export to Intacct as Draft

Exporting reimbursable expenses in Draft state provides additional flexibility for exported data in Intacct.

Notifications to Approvers When Reports Have Been Unsubmitted

Tallie now sends a notification to anyone who received an approval email when the report has been unsubmitted, regardless of whether they’ve approved the report or not. (We released this feature early so you might have noticed it already!)

Tallie Expense Report Software - Unsubmit Notifications

Email notifications are sent to approvers when a report has been unsubmitted.

Additional Enhancements & Fixes

    • Analytics Page: New data added to Analytics CSV download, including credit card column, submit date, approved date, and export date.
    • Custom Payment Memo: We have added additional fields for customizing your payment memo on export. Please refer to our Customizing Payment Memo support article for more info.
    • Intacct Users: Stalled sync issue observed in Tallie accounts connected via Console credentials is fixed.
    • New Currency: GTQ Guatemalan Quetzal
    • Fixed various export issues, including page refresh being needed to see export error details, exported reports not being marked as Exported, incorrect expense item status messages when export destinations are split, hidden export errors causing reports to be stuck in Queued, reports being stuck in Queued when QBO token is bad, and various incidents of reports being stuck in export states that were unrelated to TallieConnect or QBO statuses.

We love to hear from you — even if it’s just to say hi. Let us know how these updates to our expense report software help your team. Reach out to our Product Expert team at support@usetallie.com or by calling 888-874-1118 Ext 2.