At Tallie, our Product Expert Team spends their days listening, advising and guiding our clients. And with a 99.9% Apdex score under their belt, they successfully field numerous support questions every day. From exporting issues to implementations, the team tackles a wide variety of topics. Today, our Product Experts are here to share the most frequently asked support questions and the answers that guide our clients toward an ideal resolution.
“What’s the best way to guarantee that submitted expense reports are authorized for reimbursement?”
Create a detailed approval flow by assigning a personal supervisor, project manager or global approver. This detailed flow ensures that expenses incurred are correct and allowed. Additionally, empowering approvers to certify expense reports expeditiously through their email, will help guarantee their cooperation.
“I’ve misplaced two corporate credit card receipts from last month’s business trip. What are my options for keeping track of these charges?”
Automatically download corporate credit card transactions to account for these charges. Use a receipt match feature, which reconciles incoming receipts to downloaded transactions and keeps everything in sync. A central repository for receipts also keeps the necessary documentation on hand for billing or audit purposes.
“The IRS requires receipts for expenses above $75. What is the best way to encourage employee compliance?”
Create custom, specific policies surrounding expense report submission to raise awareness of these requirements. These policies provide alerts to expense submitters and helps them consistently adhere to these regulations.
“What is the advantage of requesting my expense submitters to add a project to their expenses?”
Project classification in expense reports increases the visibility of specific expenses, allowing your team to bill your clients accurately. For employees who frequently travel, racking up both business travel and client related expenses, adding projects to specific transactions directs these expenses to the appropriate client for billing and reimbursement of the employee.
“Why should Reimbursable and Non-Reimbursable transactions be combined on a single report?”
Tallie’s goal is to make expense reports simple, accurate and efficient. A single expense report with both reimbursable and non-reimbursable transactions achieves this goal.
Here’s how it works:
– Add reimbursable and non-reimbursable purchases into the system, organize transactions to align with company policies, and submit for approval.
– Reimbursable entries are classified in the accounting system as a check or bill. Corporate expenses are sent over as credit card charges against the appropriate registers.
Tallie’s expense software solution easily addresses these 2 transaction types when exporting and provides greater efficiency and accuracy throughout the entire expense management process.
Do you have a question, comment or concern for our Tallie Product Expert Team? Ask it here and they’ll be happy to help.