Tallie, makers of award-winning expense report software, proudly announces that we won the bronze Stevie Award for Support Team of the Year! Competing against some of the best software companies in the country, Tallie is honored to have placed in this category. We sent two members of our team to the Chicago awards ceremony to accept the award, and both returned with incredible stories to share.
Lucy Lei, Tallie’s Product Expert Manager, reflects on their trip. “It was an honor to have been nominated for a Stevie award, and to win one feels amazing. Being in the same room as a large and incredible group of people who are working towards the same ideals, you get an overwhelming sense of pride both in your work and in your team. It’s too bad that the entire Product Expert team couldn’t fly out there to bask in the spotlight of recognition, but I know we are two cogs in the well-oiled machine that is our team and we accept the award of all their behalves. We’re proud of what we do and excited to add this award to our ever-growing trophy case.” Transforming our support team into a product expert team has made a crucial difference in the advancement of our company and we are ecstatic that Stevie has acknowledged that growth.
Sitting next to our friends at Accountingdepartment.com, this event was a great chance for Tallie to deepen our connections with like-minded companies in the accounting industry. With this recognition from the Stevie Awards, Tallie is now better able to reach out to the community and spread our mission to others.
Learn about how we reinvented our SaaS customer service through product expertise.
This will not be your average job posting because this is not your average job.
The Product Expert team’s DNA is in creating and delivering a phenomenal customer experience. We have developed a rock solid foundation by immersing ourselves in our products and attaining unrivaled domain expertise. We are taking that infrastructure to drive the team to the next level and are looking for highly motivated individuals to contribute to our evolution.
The job starts with a strong focus on understanding every aspect of our products and is reinforced by directly helping new and existing customers get the most from our product. SpringAhead is a software company that helps thousands of companies run more efficiently. We have two product lines: an expense tracking solution, www.usetallie.com, and a time and billing solution, www.springahead.com. We provide guidance to our customers via email, chat and phone.
Over time, the job will add the following elements:
Providing technical assistance to our Sales team during key sales meetings
Assisting development in testing new product releases
Bringing new tools and processes to life that make our customer more successful
Assisting Product Marketing in understanding client issues and prioritizing them
Key job requirements:
Superior comfort with software systems
Excellent verbal and written communication skills
Enthusiasm for continuous learning
Strong desire to work with multiple teams in the company
Basic understanding of either programming or accounting
Past experience in customer success/customer satisfaction
The SpringAhead team is a diverse group. Among us is a professional guitarist, a few avid surfers, a CPA, a competitive swimmer, a Series 7 Certified Stockbroker, a design consultant, a graphic designer, an extreme skier, a professional photographer, an elementary school teacher, etc. — all of whom have a proven passion in business and in life. These apparent differences are brought together through a shared desire to apply their entrepreneurial spirits in an environment where they can quickly see tangible results. This drive and creative thinking fuel SpringAhead’s daily growth.
Are you ready for an opportunity of a lifetime? If so, shoot over your resume in PDF format to firstname.lastname@example.org. Include with it a brief description of what drives you, what you would bring to our transformation and why you want to be a part of our team.